Frequently Asked Questions
Everything you need to know about our luxury collections and services.
Are all your products authentic?
Yes, Wheelers Luxury Gifts is an authorized stockist for every brand we carry. Each item is 100% authentic and comes in its original designer packaging with all relevant certificates of authenticity.
Do you offer international shipping?
We provide worldwide shipping via secure couriers. Delivery times vary by region, but most international orders arrive within 3-7 business days. Please note that customs duties may apply depending on your location.
Can I have my purchase gift-wrapped?
Absolutely. We offer a professional luxury gift-wrapping service and can include a personalized handwritten message to make your gift truly special.
What is your return policy?
We offer a 14-day return period for most items, provided they are in their original, unused condition with all tags and packaging intact. Please note that personalized or engraved items are non-returnable.
Do you provide engraving or personalization services?
Yes, we specialize in in-house engraving and embossing for a wide range of leather goods, pens, and jewelry. This service can be selected directly on the product page before adding the item to your cart.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery in real-time.